Standard Return Policy
With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 14 days of delivery.*
- Start the return process within 14 days of receiving your item.
- Product must be in new or unused condition, with all original product inserts packaging and accessories.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened products.
- Ship the product as soon as possible so it arrives at our facility within 30 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item.
How to Return an Item
Please send an email to Ola@cakeandhandle.com to inform us that you would like to return your item. You must include the following information in the email:
- Condition of product
- Reason for returning
- Order number
Once this has been received, we will provide you with the necessary returns information.
Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on the following:
- Condition of the merchandise
- Cost of the original and/or return shipping charges deduction from your refund
- If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Please contact Customer Care if you need to return an item outside the 30 return time frame.